Russel Lolacher

I'm a communications guy with a social soul, sharing thoughts and observations on customer service, engagement (not the marrying kind), and other ways we all interact.

For more info: http://about.me/russellolacher

photo

minimalmovieposters:

Arrested Development by Emily Vincent

Can’t wait for Season 4!

minimalmovieposters:

Arrested Development by Emily Vincent

Can’t wait for Season 4!

link

Mardl: How to put on a TEDx event... these days

johnmardlin:

I get asked occasionally for advice from aspiring TEDx organizers, I just wrote this fairly lengthy answer over at Quora (http://www.quora.com/TEDx/What-are-the-essentials-to-throwing-a-successful-TEDx-event), so I thought I might as well put it here for everyone as well. I’m still happy to…

Great advice

photo

theprovince:

Learn more about the creator of Vancouver’s iconic sculpture at theprovince.com.

Some Vancouver history in your face

theprovince:

Learn more about the creator of Vancouver’s iconic sculpture at theprovince.com.

Some Vancouver history in your face

link

Business 1.0: The lesson of the year: Never stop building trust

wilreynolds:

I opted out of writing a super long list of 2012 learnings, and instead decided to focus on one thing I always knew but could never articulate…the value of TRUST in all relationships. In 2012 I finally got to understand one thing that makes me tick…I’d rather be trusted than liked (obviously…

link

Hey Marketer, Let your Tech Flag Fly

One of the best blogs on talent, resources and education I’ve read in a while.

(Source: tech-skills-for-marketers)

photo

5 Great Halloween Movies for People Who Hate Horror

5 Great Halloween Movies for People Who Hate Horror

link

You Can Get the Attention of Big Business

Bad customer service doesn’t have to go ignored. If you can dial back the anger and share your criticism in a constructive way, you can have an impact.

text

Kicking it with Klout

Klouttastic! A very cool infographic on the world of Klout. ow.ly/7CoM9

link

Sears: Did Their Customer Service Deliver?

posted 1 year ago

link

The Apple Store: A Customer Service Tornado

posted 1 year ago

Following