Russel Lolacher

I'm a communications guy with a social soul, sharing thoughts on customer service, online engagement, and other ways we all interact.

For more info: http://about.me/russellolacher

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You Can Get the Attention of Big Business

Bad customer service doesn’t have to go ignored. If you can dial back the anger and share your criticism in a constructive way, you can have an impact.

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Kicking it with Klout

Klouttastic! A very cool infographic on the world of Klout. ow.ly/7CoM9

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Sears: Did Their Customer Service Deliver?

posted 7 months ago

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The Apple Store: A Customer Service Tornado

posted 8 months ago

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New episode of Getting Engaged: Why does mobility matter? Russel Lolacher and Yukari Peerless meet up with social location marketing expert Simon Salt to ask that very question and a few others at Copeland Communications’ Victoria Tweet Up.

(Source: youtube.com)

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Want to Know the State of Social Media RIGHT NOW!

A live infographic from OnlineSchools.org that is interactive and is constantly calculatingĀ  statistics based on the amount of time you are on the page.

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Customer Service Jekyll & Hyde: The Sears Conundrum

posted 8 months ago

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Online Work, Offline Career: Use Social Media to Get the Job You Want

Hey, if you’re in Victoria, BC….

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To understand the man, you must first walk a mile in his moccasin. - North American Indian Proverb

(Source: customer1.com)

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What Greek Island looks best on you? Courtesy of CNN

How to pick the right Greek island for you. Missed - best island for memory loss: Ios.

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